Administrative Skills and Procedures

Although tools and techniques continue to evolve, the role of the administrative professional remains vital across all types of organizations. Even with increasing reliance on technology, the human touch remains a cornerstone of effective business interactions and the achievement of organizational goals. Topics explored include administrative responsibilities, time management, front-line reception and public relations, cultural diversity, records management, postal and courier services, reference sources, office organization and layout, ergonomics, and time, work, and resource management. Teamwork, problem solving, and telecommunications techniques, services, and equipment are also examined. Practical assignments and case studies focus on both the organization and dissemination of oral and written communication.